Guest Information

  • PLEASE LOCATE YOUR NEAREST EXIT IN EVENT OF EMERGENCY
     

  • PARKING PASS
    Parking passes are required for all vehicles in Shelter Cove and Palmetto Dunes and should be displayed on your dashboard.  If you are staying in Shelter Cove it is required for entry to Palmetto Dunes (i.e. beach access and parking)  If you need an extra pass, please email us and we will arrange within 24 hours.  You will pick up at the pass office and will be billed a  $30 fee per pass.

     

  • MASKS ARE REQUIRED IN ALL COMMERCIAL ESTABLISHMENTS ON THE ISLAND EFFECTIVE JUNE 30TH 
     

  • TOWELS
    Please do not hang towels on balcony rails.
     

  • SAND
    Beach sand will easily clog sinks and bathtubs.  Please get as much sand as possible out of your towels and bathing suits before entering your villa.

     

  • AIR CONDITIONING
    Please do not lower the AC setting below 70º;  doing so may cause the unit to freeze up and stop cooling properly.  Fan should always be set on AUTO.  If the outside temperature is above 90º, your villa will not cool below 70º.  If you have just arrived, please allow time for the villa to cool down after cleaning and disinfection.

     

  • REFRIGERATOR
    Upon check-in, your refrigerator has just been left open to be cleaned.  Refrigerators take at least 4 hours to cool once they are filled with semi-warm items. Please allow sufficient time for your refrigerator to cool back down.  Do not change the temperature settings.

     

  • GARBAGE DISPOSAL
    The following items do not belong in this modern convenience:  
    Shrimp Shells
    Coffee Grounds
    Potato Skins
    Fruit Rinds
    SAND!

     

  • TRASH CHUTES/RECYCLING
    Each complex has trash chutes or containers either in the building or conveniently located in the parking area.  Please bag all trash and be sure to close the containers.

     

  • POOL
    Each community has its own pool and its own regulations for access and usage.  If a code is needed for access, it was provided with your check-in information.  If pool entry is via card, you will find it in your villa. 


    NOTE
    DUE TO OCCUPANCY AND CLEANING RESTRICTIONS, YOU MAY NOT INVITE GUESTS TO ENTER THE COMMUNITY POOL.  NO EXTENDED FAMILY MEMBERS, FRIENDS ON THE ISLAND OR ANYONE WHO IS NOT STAYING WITH YOU MAY ENTER COMMUNITY POOLS.


    Pools are cleaned and maintained by each property's regime management company.  Under current coronavirus regulations, most pools are advising “Enter At Your Own Risk”. You are responsible for sanitizing any chairs and tables you use.  We recommend caution.  Bring your own chair.  Do not use any noodles or floats left behind by others.  Bathrooms are cleaned daily, but we suggest you return to your villa for restroom cleanliness.  Do not use the pool if you have a cough, fever or any other cold or flu-like symptom.

    Captains Quarters Guests:
    The pool card you are using is $100 per card.  If you lose it or fail to leave it in the villa upon departure, you will be billed the $100 replacement fee.  We're sorry, but this rule is strictly enforced. 
     

  • BEFORE YOU DEPART, PLEASE
    Take out the kitchen trash, including any unwanted items in the fridge
    Load and start the dishwasher
    Place towels in the bathtub
    Check the villa thoroughly for your belongings;  we cannot be responsible for lost items!
    Call our office and let us know you have departed.
     

  • CHECK-OUT TIME IS 10AM